MCCORMICK PLACE SOUTHWEST FAQs
FREQUENTLY ASKED QUESTIONS
1. Is tailgating allowed? Tailgating is allowed in all the Family Friendly (alcohol free) parking lots south of the Adler Planetarium. Tailgating both during games and after night games is prohibited.
6. I sold one of my season passes to a third party reseller and the pass was not accepted at the parking facilities. How can I correct this issue? Some third party resellers of parking passes reproduce and alter parking passes in a manner that invalidates the pass. If passes are not scanned as valid at the facility entrances they will not be accepted for entry. SP+ cannot assist in resolving disputes with third party resellers.
FREQUENTLY ASKED QUESTIONS
1. How will I receive notifications and communications? All communication will be e-mailed from no-reply@bearsparking.com to the e-mail address that was used to register for the selection process. A registrant’s e-mail service must allow them to receive emails from bearsparking.com.
2. How are disabled patrons' parking needs addressed? Accessible parking spaces are available at both the 24th Street and Moe Drive Lot and the Lakeside Center Underground Garage (Lot C) of the Southwest Parking Facilities at McCormick Place. A free shuttle bus service that runs between 24th Street and Moe Drive and Soldier Field is accessible for the physically challenged. The shuttle drops off at Gate 14 at Soldier Field. No shuttle bus service operates between the Lakeside Center underground parking garage (Lot C) and Soldier Field. The passenger pick-up and drop-off location for this shuttle bus service is identified on the map of the “Southwest Parking Facilities at McCormick Place” found on this website. This shuttle bus service will begin operating two (2) hours before kick-off and continue until two (2) hours after the end of the game.
7. I sold one of my season passes to a third party reseller and the pass was not accepted at the parking facilities. How can I correct this issue? Some third party resellers of parking passes reproduce and alter parking passes in a manner that invalidates the pass. If passes are not scanned as valid at the facility entrances they will not be accepted for entry. SP+ cannot assist in resolving disputes with third party resellers.
FREQUENTLY ASKED QUESTIONS
● If I enter the Random Selection Process, may I choose the specific facility that I want to park at? No. This process selects Bears Season Ticket Holders who register to participate and agree to purchase season parking passes at whichever facility of several in the immediate vicinity of Soldier Field (including the Adler Lot, the North Garage, the South Lot and the Waldron Deck) that they are randomly assigned to park.
● Rather than registering to enter the Random Selection Process, may I purchase season Premium Parking Space passes specifically at the Adler Lot, Burnham Harbor Lot, or South Lot? Yes, although space in the Premium Parking locations are extremely limited. If space is available, you can bypass the Random Selection Process now and reserve season Premium Parking Space passes at the Adler Lot or South Lot simply by selecting the “Buy Now” link on this website.
● Does early registration have any effect in determining who is selected? No.
● Does the Random Selection Process consider whether one was selected in prior years or where they may have been assigned to park? No.
● Does this Process consider how long one has been a Bears season ticket holder? No.
● How will I know if I was selected to be eligible to purchase season parking passes and which facility I was assigned to park in? On or about June 27th, we will begin notifying season ticket holders who have registered the results of the process.
If you ARE selected for this process, you will have season parking privileges assigned to you at one of the following facilities: Adler Lot, North Garage, South Lot, or Waldron Deck.
If you are NOT selected you will be able to return to the website beginning at 12:00 p.m. CDT on July 3rd and through 5:00 p,m. CDT on Saturday July 10th. During this period, you may purchase a season pass from any remaining season pass inventory. At a minimum there will be an offsite (Millennium or McCormick Place) season parking pass available for every registrant.
Due to space limitations, no season ticket holder may purchase more than one set of season parking passes for any of the Soldier Field and Museum Campus parking facilities.
● I sold one of my season passes to a third party reseller and the pass was not accepted at the parking facilities. How can I correct this issue? Some third party resellers of parking passes reproduce and alter parking passes in a manner that invalidates the pass. If passes are not scanned as valid at the facility entrances they will not be accepted for entry. SP+ cannot assist in resolving disputes with third party resellers.
● How will I receive notifications and communication? All communication will be emailed from no-reply@bearsparking.com to the email address that was used to register for the selection process. A registrant’s email service must allow them to receive emails from no-reply@bearsparking.com. Please consider adding no-reply@bearsparking.com as a contact in your email account.
● Is tailgating permitted? Yes. Tailgating is allowed on all Soldier Field Parking Program surface parking lots (East Museum Lot, South Lot, Adler Lot, Burnham Harbor Lot, and the Family Friendly lots located south of the Adler Planetarium); on the upper level of the Waldron Deck; and in the 24th Street and Moe Drive Lot (Lot E & Lot D) at McCormick Place.
○ Tailgating both during games and after night games is prohibited at lots in this program. The 24th Street and Moe Drive Lot (Lot E & Lot D) at McCormick Place prohibits tailgating after both day and night games.
● Is there a family-friendly, alcohol-free parking facility option? Yes. The parking lot south of the Adler Planetarium has been designated as a Family-Friendly Lot where alcohol consumption is not permitted.
○ By selecting the Family Friendly link found on this website, you can bypass the Random Selection Process and reserve season parking passes (subject to availability) for the Family Friendly Lots. The cost for season parking passes at the “Family Friendly” Lots is $585.00 plus a $25.00 Administrative Service Fee (a total cost of $610.00).
● Where is the Millennium Park Garage located? The Millennium Park underground parking garage is located at 5 S. Columbus Drive, directly beneath Millennium Park. While you may elect to purchase parking passes at any of four (4) underground Millennium Garages (Grant Park North, Grant Park South, Millennium Lakeside, and Millennium Park), the free shuttle service for Bears games operates only between the Millennium Park Garage and Soldier Field.
● How do I purchase season parking passes for Bears games at facilities that are not included in the Random Selection Process? Please see this website for links to other season parking options, or visit:
○ https://www.soldierfieldparking.com/
○ https://www.millenniumgarages.com/
○ The Chicago Bears website at https://www.chicagobears.com/game-day/guide.
● Do any of the Soldier Field Bears Games parking facilities offer free shuttle bus service between the parking facility and Soldier Field? Yes. Free shuttle bus service for Bears games is provided between Soldier Field and the Millennium Park Garage and between the 24th Street and Moe Drive Lot (Lot E) only at McCormick Place.
○ The shuttle bus service operating between the Millennium Park Garage and Soldier Field will begin operating three (3) hours before kick-off and continue until two (2) hours after the end of the game. The shuttle bus service operating between the 24th Street and Moe Drive Lot (Lot E) and Soldier Field will begin operating two (2) hours before kick-off and continue until two (2) hours after the end of the game.
○ The passenger pick-up and drop-off stops for these free shuttle bus services are identified on the maps found on this website.
○ Please note that the shuttle service does NOT operate from Lot C at McCormick Place or from the Grant Park South or Grant Park North garages.
● Which parking facilities have accessible parking spaces? Each parking facility in the Soldier Field Parking Program for Bears Games has designated accessible parking spaces.
○ If you park at the Millennium Park Garage, you may ride a free accessible shuttle bus to and from Soldier Field (Gate 14) and the Millennium Park Garage. This shuttle bus service begins three (3) hours before kick-off and continues until two (2) hours after the game ends.
○ If you park at the 24th Street and Moe Drive Lot (Lot E), you may ride a free accessible shuttle bus to and from Soldier Field (Gate 14) and this parking lot. This shuttle bus service begins two (2) hours before kick-off and continues until two (2) hours after the game ends.
○ Due to space limitations, passengers on accessible shuttles are limited to the disabled and one accompanying guest.
○ For more information about these shuttle bus services, please call SP+ at the Soldier Field Parking Hotline at 312-235-7724.
● When are the Bears season parking passes that I purchased scheduled to be available, and how will I receive them? Parking passes will be available in mid-July and will appear in your parking account. An email will be sent notifying you that parking passes are now available. Within your parking account, you will be able to forward the pass to another fan and download and/or print it. Pass holders will need to print the appropriate pass and bring it with them to the game.
● Are there any facilities in the Soldier Field Parking Program that offer single-game rather than season parking passes? Yes. Single-game parking passes are offered at a number of parking lots. For more information regarding the availability of single-game parking, including pre-paid single-game parking passes, please visit www.soldierfieldparking.com/ or www.millenniumgarages.com.
● What happens if my parking passes are lost or stolen? Call SP+ Bears Season Parking customer service at (415) 469-1117. SP+ will deactivate the lost or stolen parking passes, charge your credit card a non-refundable replacement fee of $30.00, and promptly email replacements to you. Mismanagement or improper duplication of parking passes can lead to the revocation of your season passes and/or make you ineligible for future parking programs.
● Who may I contact if I have other questions regarding my season parking? Please email bearssth@spplus.com with a detailed message, including Bears ID and account name. A representative will respond within 24 hours. If you would prefer a phone call, please include your phone number in addition to account information, and a representative will call you within 24 hours.
SP+ Bears Season Parking Customer Service:
Monday through Friday: 9:00 a.m. to 5:00 p.m. CT with extended support on event days.
Phone: (415) 469-1117
Email: bearssth@spplus.com (please allow 24 hours for a response)
1. Will I be assigned the same facility where I parked during the 2023 season? Yes. You will automatically be assigned the same lot that you parked in from the previous year.
2. May I request to park at a different facility from the one that I parked at during the 2023 season? Yes. However, we can only guarantee a parking assignment at the same facility where you parked during the 2023 season. Once you have completed your renewal purchase for the same location as the 2023 season, you can request to be placed on a waitlist for your preferred parking location by emailing bearssth@spplus.com.
If you wish to initiate a request for a change in your parking lot location, kindly send your inquiry to bearssth@spplus.com. In your email, please be sure to provide the following details:
1. Your name as registered on your Bearsparking.com account
2. The corresponding Bears ID number
3. Your current parking lot assignment
4. Your preferred choice for relocation
3. If I requested to be reassigned to a specific facility during the purchase process and I am later notified that my request was not fulfilled, will I still have Premium Parking privileges at the same facility where I parked during the 2023 season? Yes. We will endeavor to reassign you to park at the specific facility that you requested, but if we are unable to do so, you will be assigned Premium Parking privileges at the same facility where you parked in 2023.
4. If I decline or fail to respond to this offer by the 7:00 p.m. (CDT) deadline on Sunday, May 26th, may I still register to participate in the Random Selection Process? Yes. An email informing Bears season ticket holders about when they may register to enter the process that randomly selects Bears season ticket holders to be eligible to purchase season parking passes at the Adler Lot, the North Garage, the South Lot or the Waldron Deck will be distributed on Monday, June 3rd.
5. How will I receive notifications and communication about my Premium Parking privileges? SP+ will send all notifications and announcements about your Premium Parking privileges via email to the email address that was provided when you purchased your season parking passes. Therefore, a registrant’s email service must allow them to receive emails from no-reply@bearsparking.com.
6. When will the season Premium Parking passes that I purchased be emailed? You should receive an email with a link to your parking passes and a map with routing directions specific to your assigned parking lot during the mid-part of July.
7. Are ADA accessible parking spaces available at all Soldier Field Premium Parking lots? Yes. Parking in accessible spaces requires a government issued disabilities license plate or placard that is issued to an occupant of the vehicle. Complimentary golf cart shuttle service to and from the parking facilities and the stadium is available for the physically challenged.
8. What happens if my Premium Parking passes are lost or stolen? Email bearssth@spplus.com. SP+ will deactivate the lost or stolen parking passes, charge your credit card a non-refundable replacement fee of $30.00, and promptly email replacements to you. Mismanagement or improper duplication of parking passes can lead to the revocation of your season passes and/or make you ineligible for future parking programs.
9. Who may I contact if I have other questions regarding my season parking? Please email bearssth@spplus.com with a detailed message including account number and account name, a representative will respond to your email within 24 hours. If you would prefer a phone call, please include your phone number in addition to account information and a representative will call you within 24 hours.
SP+ Bears Season Parking Customer Service:
Monday through Friday: 9:00 a.m. to 5:00 p.m. CT with extended support on event days.
Phone: (415) 469-1117
Email: bearssth@spplus.com (please allow 24 hours for a response)